| Social CRM Analysis with Netnography Methods for Increasing Customers Confidence (A Study Case: PT. Telkom Indonesia) |
| Pages: 47-54 (8) | [Full Text] PDF (411 KB) |
| JN Wattimena, WH Utomo |
| Information System Department, Faculty of Information Technology, Satya Wacana Christian University, Salatiga, Central Java 50711, Indonesia |
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Abstract - PT Telkom Indonesia is one of the internet service providers which has many consumers. Looking at the increasing social media user, therefore social media can be used as a media to increase the CRM that PT Telkom Indonesia has. Social CRM is a renewal from the CRM that has been applied before in PT Telkom Indonesia to support its business process. The data collection and the analysis stage use netnography method, where the analysis will be done toward the postings in twitter and online interview. This research is focused more to the correlation and interaction to the costumers online, and the method used is netnography to minimize the purpose of the social media in increasing the social CRM. The result of this research is to give a description of CRM social application so that the company is able to weave a good relationship and fulfill what customer need. |
| Index Terms - Netnography, Social CRM, Social Media |
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C itation - JN Wattimena, WH Utomo. "Social CRM Analysis with Netnography Methods for Increasing Customers Confidence (A Study Case: PT. Telkom Indonesia) ." International Journal of Computer Science and Software Engineering 6, no. 3 (2017): 47-54. |
| Evolvement of Computer Aided Software Engineering (CASE) Tools: A User Experience |
| Pages: 55-60 (6) | [Full Text] PDF (451 KB) |
| GKA DIAS |
| University of Colombo School of Computing, University of Colombo, Sri Lanka |
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Abstract - Computer Aided Software Engineering was originally used in 1982. Several CASE tools were introduced to the market in late 1980s. None of the CASE tools that were introduced during this time fully incorporate a methodology. CASE tools that were available during 90s usually confirm to some system development methodology. They automate part or all of the supported methodology. In the mid-nineties, with the rise of Object Orientation, the traditional CASE tools were perceived as a failure by many people. The OO CASE tools introduced during this time had the notation battle to fight. This made comparing the tools quite difficult because people were more comparing the diagramming notations than the tools features themselves. . |
| Index Terms - Computer Aided Software Engineering, Upper CASE, Lower CASE, I-CASE, Model Driven Engineering, xUML |
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C itation - GKA DIAS. "Evolvement of Computer Aided Software Engineering (CASE) Tools: A User Experience." International Journal of Computer Science and Software Engineering 6, no. 3 (2017): 55-60. |
| Transforming Simplified Requirement in to a UML Use Case Diagram Using an Open Source Tool |
| Pages: 61-70 (10) | [Full Text] PDF (704 KB) |
| RS Madanayake, GKA Dias, ND Kodikara |
| University of Colombo School of Computing, Colombo, Sri Lanka |
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Abstract - While our main focus was on Modular Transformations and Ontologies we focused on a specific form of Modular Transformation, which arose due to the extremely rapid developments in the Software Engineering field, which led to the emergence of the Agile development processes, such as XP, SCRUM, Kanban, etc. A User Story is a tool popularly used in Agile software development. User Stories capture a description of a software feature from an end-user perspective. A User Story helps to create a simplified description of a requirement. UML Use Case diagrams overview the usage requirements for a system. A Survey done by us shows that greater percentage of organizations involved in software development use Unified Modeling Language (UML), Non-UML techniques for the analysis and design of their software projects. This means that there can be incompatibilities between them because their creators have different mindsets when constructing those models. Redundancy and unnecessary waste of time could be avoided, if other types of diagrams could be derived from one basic type. According to the analysis of our survey results, majority seems to be using Use Case diagrams, Class diagrams, Entity Relationship Diagrams (ERD) and User Stories. This paper describes a method that can be used in modular transformations to transform User Stories in to Use Case Diagrams using an open source tool. |
| Index Terms - UML, User Stories, Use Cases diagrams, Modular Transformation, Open Source |
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C itation - RS Madanayake, GKA Dias, ND Kodikara. "Transforming Simplified Requirement in to a UML Use Case Diagram Using an Open Source Tool." International Journal of Computer Science and Software Engineering 6, no. 3 (2017): 61-70. |